- We offer free shipping for all orders within the USA.
- Items are made to order when you make your purchase. Please allow 3-5 business days for production. All items are shipped via USPS mail with delivery confirmation.
- Please note that your order may be subject to delays outside of our control as a result of customs clearances, holiday periods, or the remote nature of your delivery location.
- Returns must be made within 10 business days. Please allow 5-7 business days for any returns/exchanges to be processed. We take great pride in the quality of our products. If you do receive a broken or defective product, please reach out to us immediately.
- Once the order ships, a tracking number will be sent to your email. Please make sure to check your tracking number to see where your order currently is. If the number says that you have received the order but you have not, it is most likely with your postal service. Please consult them and revert back to us if there are any further issues.
- You will need to bear the cost of any custom or import fees outside of the total price of your order. That being said, we mark all our orders as gifts and hence, the chance of attracting custom duties is very low.
- Urban Jungle Life offers tracking for all orders, but can not accept responsibility for goods lost in transit. If you have entered the incorrect address for delivery, your parcel will be delivered back to us, and we can re-ship to the correct address at an additional shipping cost.