HELP & FAQ
HOW MUCH WILL IT COST TO SHIP MY ORDER?
- We offer free shipping on all orders within the USA.
- Shipping is based on the specific items in your cart's weight, dimensions, and location.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
- Most of our products is proudly produced in the USA.
- Each product is custom made per order and production usually takes 3-5 business days.
- Shipping within the USA usually takes 2-4 business days.
- Shipping to destinations outside the US usually takes 1-2 weeks.
CUSTOMS AND IMPORT TAXEX
- Buyers are responsible for any customs and import taxes that may apply.
- Urban Jungle Life is not responsible for delays due to customs.
DO YOU OFFER GIFT MASSAGING OR PACKING?
- We are a small team and we ship out items from our print providers in the USA and Europe. Because of that, we're unable to offer personalized notes. However, you are safe in that the packing slip will not contain any pricing information!
DO YOU HAVE A STORE?
- Currently, we do not have a brick and mortar store. You can shop online 24/7 instead!
IS YOUR WEBSITE SECURE?
- Absolutely, yes. On any page where you are asked to enter your address, phone number or credit card information, we use a secure server through Shopify that keeps your information safe. Just look for the little lock in your browser window.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
- We accept: Visa, MasterCard, American Express, Discover and PayPal.
OFFICIAL LOCATION OF URBAN JUNGLE LIFE
- Ha'Anafa 8 st. Tzur Hadassah, Israel
I HAVE ANOTHER QUESTION!
- To ask anything & get a quick, personal reply, email us at sales@urbanjunglelife.com & we'll get you taken care of in no time.